team development workshops

TEAM BUILDING with Heart: A behaviour & culture change programme using the Heartstyles Philosophy

Useful when: there are behaviours that need changing, or a culture that could be better. This transformational programme uses the powerful Heartstyles philosophy to guide people on a journey of self-discovery into why they do the things they do… and how to be at their best more of the time

Learning outcomes:

  • Understand your place in the team – and connect with the best of yourself to generate more self-confidence & esteem

  • Connect with colleagues on a deeper level, so that the difficulties you encounter in the workplace become less reactive and emotional

  • Learn how to spend more time ‘Above The Line’ which is a more fulfilling, less stressful and altogether happier way of living

  • Identify the helpful and harmful team dynamics to be able to sustain a more positive culture

  • Measure the culture of your team!

Inspirational Teamwork (with Lumina spark)

The key to creating a cohesive team lies in really understanding their personalities, motivations and preferred communication styles.
Understanding deeper values can determine why a team is not acting as a single organism towards a shared goal. Communication adds another layer of complexity. Lumina uncovers these critical aspects which underlie non-performance and enables the team to co-create solutions as it becomes a high performing team.

This workshop takes participants on a journey towards Knowing Yourself and Your Team, and valuing the contribution that each makes. ‘Inspirational Teamwork’ will help teams to appreciate and value each other more.

This highly recommended experiential workshop also offers learners the opportunity to practise ways of communicating. Lumina will offer you insights into alternative ways to get your message across so that it will be better received by the group and ultimately result in effective change.

By the end of this learning programme you will be able to:

  • Understand your own qualities, motivations & preferences

  • Know how to relate better with your team-mates, overcoming differences

  • Speed read the personality of your peers

  • Improve communication between team members

  • Build stronger relationships with team members

  • Apply your knowledge further across career development, coaching, feedback, recruitment, leadership skills.

  • Use the GROWS model to create real change and development through action-planning

This is our flagship product and is being used and endorsed by leading organisations around the world. Super-charge your team today !

TEAM Impact & Effectiveness

Our definition of ‘great teamwork’ is: the buzz you feel when people are enjoying creating something together, that is greater than the sum of your parts…

Sometimes people get stuck doing the same things the same way with the same results. This workshop is all about breaking out of the cycle and re-energising your team. Through a series of collaborative activities, experiences and discussions you’ll begin to value the skills and energy that each colleague brings. You’ll discover your own qualities. And this is a classic team build experience, so there will be some excitement & fun built in (this bit can be tailored to your preferences and environment)

By the end of this workshop you will be able to:

  • Know everyone on your team as a person - not simply a colleague

  • Build stronger more meaningful relationships

  • Play to your individual and team strengths, and feel more comfortable calling out your opportunities

  • See and celebrate the value people add - not pick fault

  • Develop an understanding of the ingredients for high performance

  • Live and breathe your core values

Customer Service Superstars

Customers are the lifeblood of every business, and yet how many opportunities get missed to delight and surprise them ? Whether customers phone you, email you or call in for a face-to-face chat, making the most of every interaction is the key to business success. This subject is a broad one, so we specialise in working with you to create a learning experience that focuses on the specific needs of your team. In true Optimus style we make our Customer Service training as interactive and realistic as possible (e.g using Phonecoach telephone kit) and analysing real-life customer interaction. With insight from the world of luxury customer experiences and inside tips from the people who create experiences for the world’s most demanding customers, you’ll be ready to delight customers in ways your competitors can only dream of!!

A selection of the key outcomes of this workshop are:

  • Build a greater sense of hospitality

  • Handle challenging customers with professionalism and resilience

  • Explore some of the 'tiny noticeable things' that build customer loyalty

  • Learn how to emotionally connect customers to your brand by creating a customer 'experience'

  • Discover your Moments of Truth and how to maximise them